VITAS Telefonassistent
AI phone assistant from Nuremberg that answers calls for medical practices and clinics, logs requests as tickets and books appointments.
What it does
VITAS answers incoming calls, holds a free-form conversation and records the request as a ticket in its own app. Typical cases are prescription requests, referrals, sick notes and appointment requests; with a connected calendar or practice system, the assistant books appointments directly. You set up flows and information such as opening hours in a no-code builder. Several calls are handled in parallel, around the clock if you like. Extra languages, a chatbot and messenger are available at additional cost.
Who it suits
Medical practices, medical care centres and clinics whose phone lines are constantly busy at peak times. Other industries are possible because conversation scenarios can be configured freely.
Data protection for businesses
According to the vendor, data is stored and processed only in Germany, using German infrastructure partners. VITAS provides a data processing agreement including technical and organisational measures for download. The vendor states that customer data is not used to train AI models. VITAS cites ISO 27001 certification and a C5 attestation (Type 1). All plans are business plans.
Limits
The vendor does not publicly name the language models or sub-processors it uses. Integrations, call forwarding and statistics belong to the Pro package, which costs extra. Additional languages are currently available with a female voice only.