ISA / hsag AI Suite
AI agents from Heidelberg-based hsag for energy utility customer service: chat, email, phone and an assistant for case workers.
What it does
The hsag AI Suite combines four AI agents for customer communication at energy utilities. ISA answers chat requests across several channels and hands over to a person when a case requires it. izy takes phone calls, holds the conversation in natural language and transcribes it. mail-in sorts incoming emails, extracts specialist data, handles routine cases and suggests replies; it connects to ERP and CRM systems. enna supports case workers with knowledge from internal documents, case summaries and suggestions for the next step.
Who it suits
Municipal utilities and other energy suppliers that want to automate standard requests such as instalment payments, meter readings or moves and take load off their service team. hsag itself comes from the service business for the energy industry and knows its processes.
Data protection for businesses
The vendor is based in Heidelberg and states that it processes customer data in line with the GDPR. The vendor does not say on its website where the AI agents are hosted, which language model they use, or whether inputs are used for training. It also does not mention a data processing agreement for the AI suite; clarify these points in the sales conversation before deployment.
Limits
The suite is tailored to the energy industry and hardly suitable for other sectors. Prices are only available on request, and there is no trial version to test on your own. The automation rates quoted are the vendor’s own figures and depend on the use case.